Terms of Use

Welcome to Dear Glow. By being here, you’re part of our glow community.

These Terms of Use (“Terms”) govern your access to and use of the Dear Glow website (“Site”).
By browsing or making a purchase on our Site, you agree to be bound by these Terms.
If you do not agree, please refrain from using our Site.

1. Use of Our Website

Dear Glow grants you a personal, non-commercial, and limited license to access and use our Site.
You agree not to:

  • Use the Site for unlawful purposes
  • Copy, distribute, or modify any content without permission
  • Interfere with the Site’s security or operations
  • Use automated tools (bots, crawlers) without our consent
  • Upload harmful, misleading, or inappropriate content

We may suspend or restrict access if we believe these Terms are violated.

2. Account Creation

If you choose to create an account:

  • You must provide accurate, complete information
  • You are responsible for maintaining your login confidentiality
  • Any activity under your account is assumed to be yours

Please notify us immediately if you suspect unauthorized use of your account.

3. Purchases & Payments

By placing an order:

  • You agree that all information provided (shipping, billing, payment) is accurate
  • You authorize Dear Glow and our payment partners to process your payment
  • Prices and product availability may change without prior notice
  • Orders may be cancelled or refunded if issues arise (e.g., invalid payment, stock errors)

All purchases are subject to our Returns, Exchange, and Shipping Policies.

4. Product Information

We do our best to describe our products accurately. However:

  • Colours may vary slightly due to screen differences
  • Product availability cannot be guaranteed
  • We may update product details at any time
  • Customer reviews or images represent individual experiences and may vary

If you need help choosing a product, contact us — we’re here to guide you.

5. User Content

By submitting reviews, photos, comments, or any material (“User Content”) to Dear Glow:

  • You grant us a non-exclusive, royalty-free right to use, display, edit, or share your content on our platforms
  • You confirm you own the content or have the right to share it
  • You agree not to upload content that is false, unlawful, offensive, or violates others’ rights

We may remove content that does not align with our brand values.

6. Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
By using our Site, you consent to our data practices.

7. Intellectual Property

All content on the Site — including images, text, graphics, trademarks, logos, and layouts — belongs to Dear Glow or our partners.

You may not use, reproduce, or distribute any part of the Site without written consent.

8. Third-Party Links

Our Site may contain links to external websites.
Dear Glow is not responsible for:

  • The content of those websites
  • Their privacy practices
  • Any loss or damage arising from your use of them

Please review their terms before engaging with those sites.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Dear Glow is not liable for any indirect, incidental, or consequential damages arising from your use of the Site
  • We do not guarantee uninterrupted, error-free, or fully secure access
  • Your use of the Site is at your own risk

That said — we always strive to provide a safe and positive shopping experience.

10. Indemnity

You agree to indemnify and hold Dear Glow harmless from any claim arising from:

  • Your misuse of the Site
  • Your violation of these Terms
  • Your infringement of any rights of another user or third party

11. Changes to These Terms

We may update these Terms occasionally.
When we do, the updated version will be posted on this page with the latest effective date.

Continued use of the Site constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the country where Dear Glow operates (Singapore, unless otherwise specified).

13. Contact Us

If you have any questions about these Terms, reach out to us anytime:
hello@dearglow.shop

Last updated: 1 December 2025