Shipping

🚚 Shipping Information

📦 Delivery Timeframes

Please note that deliveries may take longer than the estimated timeframes during peak periods such as sales, promotions, or new product launches. While we strive to dispatch all orders as quickly as possible, slight delays may occur.

Dear Glow requires 2–5 business days to process all orders before shipment. Additional delivery time from the courier will be shown at checkout.

🇸🇬 Singapore

Free shipping for orders SGD $50+
SGD $4.50 flat fee for orders below SGD $50

Important Notes

Please ensure that someone is available to receive the parcel at the delivery address.

Dear Glow is not liable for lost, stolen, or damaged parcels resulting from:

Unsuccessful delivery attempts
Incorrect or incomplete addresses
Recipient negligence

🌎 International Shipping

Dear Glow currently ships to the following countries:

United States
Canada
Hong Kong
Malaysia
Australia
New Zealand
United Kingdom
France
Germany
Netherlands
Poland
Taiwan

All international shipments are fulfilled via our global carrier network. Delivery typically takes 5 to 10 working days (3–5 business days for Malaysia), though shipping fees and customs clearance durations may vary by destination.

✈️ General International Shipping Policies

Dear Glow is a Singapore-based online platform. For international orders, all customs duties and taxes are the responsibility of the customer. Duty thresholds and tax rates vary by country.

Shipping fees differ based on destination, parcel weight, and dimensions.

Dear Glow offers complimentary international shipping on qualifying orders. However, additional shipping charges may apply for remote areas or fuel surcharge adjustments. If applicable, our team will notify you before dispatch.

Once your order is placed, our team will send an email with estimated customs duties, taxes, and processing fees for your destination. Please reply within 7 days with your preferred option:

DDP (Delivered Duty Paid): Duties and fees are paid upfront, so your order arrives with no additional charges on delivery.
DDU (Delivered Duty Unpaid): Duties, taxes, and carrier-imposed processing fees are your responsibility upon delivery. These are determined by your local carrier and may exceed the DDP amount quoted by Dear Glow.

If we do not receive a response within 7 days of your order date, your order will be automatically cancelled.

Dear Glow is legally required to declare the full and accurate value of each shipment. Under-declaration is strictly prohibited.

For international customers purchasing wellness or beauty products, please check with local authorities on general prohibitions and restrictions prior to purchasing. In the event of non-compliance, international customers are responsible for return shipping costs. If customs decides to dispose of the products, no refund will be provided.

⚠️ Customs, Import Duties & Non-Compliance

Customs duties, taxes, and remote area surcharges (if applicable) are the responsibility of the customer.
Failure to pay customs duties or comply with import regulations may result in the parcel being returned, rejected, or destroyed by customs.
Orders returned due to unpaid duties, refusal of delivery, or import non-compliance are strictly non-refundable.
Any additional return charges imposed by the courier or customs authority will be the responsibility of the customer.

💸 International Shipping Fees (By Region)

🇺🇸 United States, 🇨🇦 Canada, 🇬🇧 United Kingdom, 🇫🇷 France, 🇩🇪 Germany, 🇳🇱 Netherlands, and 🇵🇱 Poland

Free Shipping: Orders above SGD $250
Flat Rate: SGD $50 for orders below SGD $250

⚠️ Remote Area Surcharges: Certain locations designated by our global carrier network as remote areas may incur additional surcharges. If applicable, the customer will be notified via email. Shipment will proceed only after surcharge payment is confirmed.